We have a clear approach towards the refund process. If you have made a purchase already, and you want to cancel the order made, we would go ahead with the refund process, but the request must be made within 48 hrs of purchase and no chips should be used from the purchase made. If these two conditions are met, then only we will go ahead with the refund request, and as the part of the process the purchased chips will be deducted from your account. Email Address: In case of any queries, we are just a mail away. Please write to us at support@artoongames.com